Mobile Phone Parts Warranty Policy

Mobile Phone Parts Warranty Policy

 

What can be returned? When do items need to be returned by?

 

All our mobile phone parts come with 12 Months return to base warranty.

Faulty parts are required to be sent back to our address before replacement part can be sent. Or you can buy a replacement part first and we will issue a refund or account credit once the faulty part has been received.

If you do not want the parts that you have not used, you can return the parts anytime up to 14 days from the date you receive it and get a replacement or a refund.

 

How can customers distinguish our products?

RepairMart uses unique identification mark on the products.

 

Where do items need to be returned to?

Suite 595, 585 Little Collins St, Melbourne VIC 3000

 

Shipping for returns?

Costs of the return shipping are paid by customers. We could issue account credit for cost of the return after it is tested faulty.

 

Replacement or Credit for returns?

Replacement parts will be sent out immediately (stock permitting) after checking the fault. Unless refund or account credit is confirmed with the manager.

Any scratches, cracks, dints or other damage that is no fault of ours will void the warranty. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion.

 

Packing materials?

Items do not need to be in original packaging for returns but please make sure items are carefully wrapped and shipped.

 

How do customers return items?

We recommend sending return by a traceable source of delivery so warranty could be processed smoothly. We take no responsibility for items lost or damaged in the post.

 

Submit return request at using Contact us Page